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  • FAQ
How to order ?
1. Purchase direct online by logging in / signing up. www.action-pluspackaging.com
2. Complete the order form (attached with catalog) and fax it to +886-3-3110797.
3. Or email us at info@action-pluspackaging.com .
4. Or click “ENQUIRY” on our main web page to let us know your request, we guarantee to response in 24 hours.

Payment methods ?
1. Paypal


2. Wire your payment directly into our bank account. Please use your Order# as the payment reference.
BANK INFO:
ACC. NAME:ACTION-PLUS PACKAGING, INC
BANK NAME:TAISHIN INTERNATIONAL BANK CO., LTD. NANKAN BRANCH A/C# :078-75-605800-8
T E L :8863-321-5999
SWIFT :TSIBTWTP 078

TAXES/TARIFF ?
1. In order to make our customers easily access to the total cost, our price includes the Tax/Tariff and shipping cost to following countries: China(includes Hong Kong & Macao), Thailand, Vietnam, Indonesia, Singapore, Malaysia, Philippines, Japan, South Korea, New Zealand, Australia, etc.
2. For those countries which do not list on above, Please fax us to +886-3-3110797 or email to info@action-pluspackaging.com for further info. SHIPPING: 1. Please allow 2-3 business days for orders to be shipped. 2. All orders will receive a confirmation by email, tracking information for the shipment will be emailed or faxed to recipient.
3. All shipments will be carefully checked prior to delivery. Any incorrect shipment, shipping damage, or discrepancy of the order must be reported within 5 days of receipt.
4. Action-Plus Packaging INC will ship all orders via TNT EXPRESS(or similar express service). Please email us if an alternate shipping method is required.
5. Most stock orders are processed and received by customers within 7-10 business days.

WARRANTY ?
1. All Action-Plus Packaging INC merchandise is warranted against manufacturing defects in materials and workmanship for a period of 3 months from the date of the original invoice.
2. Any merchandise that is defective due to mistreatment, neglect, improper use, or physical damage will not be covered under the warranty.
3. All defective items under the warranty will be replaced with the same styles/size/color only. If the item is discontinued, a similar item selected by Action-Plus Packaging INC will be sent.
4. Warranty does not apply to clearance or discontinued items. 5. Please allow up to 1 week to process all replaced merchandise by Action-Plus Packaging INC.

Are the films food contact approved?
The majority of our packaging films are food contact approved. We are able to provide a Declaration of Compliance for each film which gives details of the film’s regulatory compliance.

 

Are samples available to customers for size and testing purposes?
Yes. In fact, we strongly recommend that the customer try our bags before purchase to ensure the correct size, color, and style is ordered. Samples will be charged for a basic materials consumption(normally at range of USD200.00-300.00/Per Sampling Run), and the cost will be 100% refunded after order processing.

 

Are custom materials available? If I have a sample of a material I’d like to use, can you match it?
Yes. We are fully capable of custom laminating materials to meet our customers’ specifications.

 

Can I establish an account with Action-Plus Packaging or must I prepay for all orders?
Customers are always welcome to prepay orders or pay by cash. However, we also work with many customers on credit. A credit application must be submitted before any work will be completed on a customer's first order.

 

Can Action-Plus Packaging print a matte coating in register with our design?
Yes, we can register a matte coating with a reverse printed design.

 

Can I order a “combo run” of various SKU’s to reduce my minimum order quantity of bags?
Yes, we can print several items up on the same plates to reduce the order quantity.

 

Do you produce labels?
No, but we can help customers outsource the labels, and so does label application.

 

Does Action-Plus Packaging use the Rotogravure Printing process, and what does this technology involve?
Yes, we utilize the rotogravure printing process. With gravure printing, an image is etched into the surface of a metal plate.  The etched area is filled with ink and then the plate is rotated on a cylinder that transfers the image to the film or other material. Gravure printing offers some of the best resolution and picture quality in the industry.

 

How many colors can Action-Plus Packaging print?
Although we have the capabilities to print 10 colors, most printing is done with 8 colors (including C,M,Y,K).

 

If I need help with artwork modifications for my printed project, can you complete those for me?
Yes we can! Artwork design or modification services are available for a minimal fee.

 

Is there any way to shorten the lead-time for printed projects?
Air shipment is available to customers at their own expense. This method of shipment will normally save about 2-3 weeks.

 

Should MVTR and OTR be considered when selecting a packaging materials?
Yes, both OTR and MVTR should always be considered when selecting packaging materials for specific products. For example, some products will become rancid or oxidize in the presence of oxygen. For these types of products, a high barrier packaging film should be selected.

 

What type of printing technology is used for custom printed bags?
Rotogravure printing with reverse or surface printing.

 

What is Action-Plus Packaging’s lead time?
We can complete the production in 2 weeks from the point of artwork (or color) approval by the customer. Delivery of items that we keep in its warehouses is typically done in 4 weeks from the point of order.

 

What is your minimum order quantity?
Minimum order quantity is determined from the amount of packages that can be produced from printing a master roll of film. The advantage of Action-Plus Packaging has is that we take 2,000 meters printed jobs(per SKU) as the minimum order quantity.

 

What should I budget for cylinder costs on my new design?
Our rotogravure cylinders are of the highest industry standard and produce excellent printing results. While the total cost of cylinders is dependent upon the cut-off of bag, and other factors, our cylinders generally cost in the range of USD$200 to $300 each.

 

What basic info does Action-Plus Packaging need when recommending a film structure?
Please provide the following information when requesting help in determining the best film structure for your product and application:
• Details of package content!
• Anticipated shelf life (current shelf life and new goal if desired)!
• Filling temperature!
• Filling heat treatment including temperature, time, and pressure!
• Storage and shelf temperature (ambient, chilled, or frozen)!
• Any other required features (printing, tearnotch, easy tear, zipper, round corners,etc.)!

 

What is MVTR?
Moisture vapor transmission rate is the rate at which water vapor will permeate through a film at specific conditions. It is measured in units of g/100 square inch/24 hr in US standard units and by g/square meter/24 hr in metric units.

 

What is OTR?
Oxygen transmission rate is the rate at which oxygen permeates through a film at specific temperature and relative humidity conditions. It is measured in units of cc/110 in2/24 hr in the US standard units and by cc/m2/24 hr in metric units.

 

 

 


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